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Warranty Process 

1) Customer reports fault with unit to LG by contacting the technical helpdesk on 08448 471402 or by email; uk.aircon@lge.com

2) LG Technical Helpdesk advise what problem issue could be and if a replacement part is required under warranty, they will advise accordingly

3) Customer orders part by providing a PO for the spare part by claiming as a warranty order. Part is sent out for delivery

4) Customer provides a fully completed warranty form to aircon.warranty@lge.com within 28 days of ordering the spare part

5) LG credits customer with spare part cost and relevant labour allowance within 45 days (as per Aircon Warranty Policy)

  • See warranty process

    1) Customer reports fault with unit to LG by contacting the technical helpdesk on 08448 471402 or by email; uk.aircon@lge.com

    2) LG Technical Helpdesk advise what problem issue could be and if a replacement part is required under warranty, they will advise accordingly

    3) Customer orders part by providing a PO for the spare part by claiming as a warranty order. Part is sent out for delivery

    4) Customer provides a fully completed warranty form to aircon.warranty@lge.com within 28 days of ordering the spare part

    5) LG credits customer with spare part cost and relevant labour allowance within 45 days (as per Aircon Warranty Policy)